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Privacy Notice

Privacy Information Notification

A privacy notice is a statement that discloses some or all of the ways in which the practice gathers, uses, discloses and manages a patient’s data. It fulfils a legal requirement to protect a patient’s privacy.

Why do we need one?

To ensure compliance with the General Data Protection Regulation (GDPR), Orchard House Surgery must ensure that information is provided to patients about how their personal data is processed in a manner which is:

  • Concise, transparent, intelligible and easily accessible;
  • Written in clear and plain language, particularly if addressed to a child; and
  • Free of charge

What is the GDPR?

The GDPR replaces the data Protection Directive 95/46/EC and is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way in which organisations across the region approach data privacy. The GDPR came into effect on the 25 May 2018.

How do we communicate our privacy notice?

At Orchard House Surgery, the practice privacy notice is displayed on our website, through signage in the waiting room, and in writing during patient registration (by means of this leaflet). We will:

  • Inform patients how their data will be used and for what purposes
  • Allow patients to opt out of sharing their data, should they wish

What information do we collect about you?

We will collect information such as personal details, including name address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc, and any other relevant information to enable us to deliver effective medical care.

How do we use your information?

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.

Maintaining confidentiality

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO).

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Orchard House Surgery this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Opt-outs

You have the right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to supply you with the relevant form (s) for completion.

Accessing your records

You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please write/contact the Practice to request access. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data removed.

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

1.      Contact the practice’s data controller via email at

ncm-tr.OrchardHouseSurgery@nhs.net. GP practices are data controllers for the data they hold about their patients.

2.      Write to the data controller at Orchard House surgery.

3.      Ask to speak to the Practice Manager.

The Data Protection Officer (DPO) for Orchard House Surgery is Yvonne Salkeld and she is based at Cumbria Partnership NHS Foundation Trust, Maglona House, Broadway, Carlisle CA3 OHA  

In the unlikely event that you are unhappy with any elements of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘raising a concern’.

We regularly review our privacy policy and any updates will be available on our website to reflect changes.

 

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