We are Data Protection registered and respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and Audit purposes. however, it is only available to, and used by those involved in your care. You have the right to know what information we hold about you. If you would like to see your records, please call our practice manager at the surgery.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Use of patient information to provide better care
Information in medical records is used to improve the way health care is delivered. By linking information from the different places you receive care, the NHS can improve the services offered and carry out research into the treatments for various diseases and illnesses, e.g. by comparing treatments received in different areas to determine what works best.
NHS England are introducing a new data extraction system (GPES – General Practice Extraction Service) which will allow anonymous sharing of some aspects of patients’ medical records. Your postcode or NHS number (not your name) will be used to link your records in a highly secure system, so your identity is protected. Only the minimum amount of information will be used and strict legal and confidentiality rules will be followed.
This process is completely automated and that no data will be sold or released to pharmaceutical or private companies. If you are happy for your information to be shared then you do not need to do anything. However you can choose to opt out of this process by writing to, Orchard House Surgery and we will record this on your medical records thus preventing your information being shared.